1. Acceptance of Terms
By creating an account, accessing, or using the ceesend platform (operated by Commisoft Ltd.), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
ceesend provides automated bulk SMS dispatching, contact management, scheduled campaigns, and delivery tracking services across telecommunication networks in Ghana (including MTN, Telecel, and AT) and international destinations.
3. Acceptable Use Policy
You agree not to use the platform to:
- Send unsolicited commercial messages (SPAM) to individuals who have not consented to receive communications.
- Transmit messages containing fraudulent, deceptive, harassing, defamatory, obscene, or illegal content.
- Impersonate financial institutions, government agencies, emergency services, or third parties without legal authorization.
- Violate guidelines set by the National Communications Authority (NCA) of Ghana or partner telecom carriers.
ceesend reserves the right to immediately suspend or terminate any account found in violation of this policy without refund.
4. Sender IDs & Regulatory Compliance
Custom alphanumeric Sender IDs (up to 11 characters) are subject to verification and approval according to NCA guidelines. While awaiting approval for a custom Sender ID, you may send campaigns using our default approved sender name CEESEND.
5. Credits, Billing & Payments
Services are billed on a credit basis:
- Lifetime Credits: Do not expire as long as your workspace remains active.
- Budget Credits: Valid for a specified promotional period (e.g. 90 days) from purchase.
- Credits are consumed upon campaign dispatch regardless of whether the recipient handset is reachable.
- Payments are processed securely via Mobile Money (MTN MoMo, Telecel Cash, AT Money) and debit/credit cards via Paystack.
6. Limitation of Liability
While ceesend maintains direct carrier connections for high delivery reliability (99.4%+), final SMS delivery to a recipient device is governed by individual mobile network operators and recipient device availability. ceesend shall not be held liable for indirect or consequential damages arising from network interruptions or third-party telecom carrier delays.
7. Modifications to Terms
We may update these Terms of Service from time to time. Continued use of the platform after updates constitutes your agreement to the revised terms.
8. Contact Information
If you have any questions regarding these Terms of Service, please contact our support team at [email protected] or call +233 (0) 24 123 4567.